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Telecom Customer Churn Analysis

Project type

Data Analytics · Predictive Modeling · Business Intelligence

Date

April 2025

Location

Greater Noida, India

Telecom churn by service usage – tech support, online security, backup, device protection, and streaming TV

Churn prediction model comparison – Random Forest vs Logistic Regression with accuracy and probability ranges

Feature importance and SHAP-style churn driver analysis for telecom dataset

Executive summary with churn insights, business implications, and retention strategy recommendations

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